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Gas Leaks

Gas leaks have been known to have devastating results ranging from home explosions and even death in certain cases.  Gas lines are located throughout your home providing gas supply to appliances, such as your stove, furnace, fireplaces and water heater.   Leaks can occur on indoor or outdoor lines.


Safety Tips – 3 R’s of Natural Gas Safety


Signs of a natural gas leak include:

  • A rotten “Egg” odor.  This odor has been added by the natural gas provider as an olfactory warning that harmful vapors are loose in the air.
  • A blowing or hissing sound.
  • Dead or discolored vegetation in an otherwise green area.
  • Flames, if leak has ignited.
  • Dirt or dust blowing from a hole in the ground.
  • Bubbling in wet or flooded areas.


If you think there is a natural gas leak, then:

  • Stop what you are doing and immediately leave the area.
  • Do not use any electrical devices – light switches, telephones, and appliances – such as garage door openers.  Do not start vehicles – they could spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not re-enter the home or building or area until an Atlanta Gas Light Employee has said it’s safe to do so.
  • If you are digging and think you may have damaged a natural gas pipeline, leave the area immediately.  If you are using motorized equipment and can turn the motor off safely, do so to prevent the ignition of any gas.  Then abandon the equipment and leave the area.  Never restart equipment until the surrounding environment has been checked and made safe.



Call the Gas Provider – Do not email – call 24 hours a day / 7 days a week for prompt response and at no charge.

  • 1st – Atlanta Gas Light Emergency Service,  770-907-4231 (Inside Metro Atlanta),  1-877-427-4321 (Outside Metro Atlanta)

Safety Tips to Prevent Gas Emergencies

  • Always follow the manufacturer’s instructions in operating and caring for natural gas appliances, and use each appliance for its intended purpose.
  • Never use gasoline or other flammable liquids indoors or in the same room or area as a gas appliance or other ignition source.
  • After a flood or other disaster, check for the odor of gas before entering area.  If gas is detected, leave the area immediately and call for assistance.  Replace any appliance submerged in water.
  • Ensure fuel-burning appliances are installed, used, and maintained properly and safely.  Hire a qualified technician to inspect heating and venting equipment annually and use a carbon monoxide alarm that meets current standards.
  • Use a broom to keep gas meters, pipes and other service equipment clear in winter.  Gas-appliance chimneys and vents must be cleared after snow and ice storms to ensure proper venting and prevent carbon monoxide accumulation.
  • Ensure gas space heaters are installed by a qualified professional and used and maintained properly.
  • Don’t use fuel lines for storage.  Heavy coats or other items hanging from a fuel line (often located near ceiling in basements) can stress the joints in the pipe and cause gas leaks.  Don’t allow children to swing on the pipes, either.
  • Set your water heater temperature to 120 degrees or lower.  Check the water temperature before placing a child in the bathtub, and never leave a child alone or with other young children in the bathtub.
  • Replace flexible connectors.  Cracks can form and cause serious gas leaks in these flexible pipes that attach appliances to fuel lines.  Limit the number of times you move natural gas appliances, and replace flexible connectors at least every 10 years with an American National Standard Institute (ANSI) approved model.
  • Gas appliances should have proper air circulation at all times.
  • A gas flame should burn bright blue.  A yellow or orange flame could indicate improper combustion or venting.
  • Always use gas equipment only for what it’s designed to do.  For example, you should never use a stove or range for heating of a room.
  • Buy only gas equipment that has the American Gas Association Blue Star Seal of Approval, which shows the appliance has met safety standards.
  • Always keep fire extinguishers in your home, accessible and properly serviced, ready for use.

Once the gas provider has been contacted, you may need to contact a licensed professional to locate, repair, or replace gas piping or gas appliances.  Sundial Plumbing is available anytime – 24 hours a day / 7 days a week to address any gas repair issues.  Sundial is a certified Gas Advantage Dealer by Atlanta Gas Light Company.
Sundial is dedicated to the safety and well-being of your family.  In the State of Georgia, gas system work is mandated to be done by licensed plumbers or licensed conditioned air contractors.  You can check to make sure your contractor is licensed by going online to Georgia Secretary of State website and click on professional licensing boards.  Additionally you can be informed if there has been any history of disciplinary action with the contractor.

Once the gas has been turned off to your home or business, Sundial or any licensed professional should be contacted to locate any leaks.   Leaks can be located inside your home or outside in the yard or crawlspace of your home.  Leaks in the yard will generally be repaired by the gas company unless the leak is on a supply line to a gas appliance such as a grill, pool heater, or gas lamp.  Leaks inside will generally be repaired by a contractor that the homeowner hires.

Sundial utilizes the latest electronic testing equipment to locate combustible gas leaks inside or outside your home.  Once a leak(s) is located, the scope of work with cost will be quoted for your approval before the job begins.  Sundial will include all necessary permit and inspection applications and fees needed for work on the gas system.  Any unsafe existing gas systems installations will need to be brought in compliance to state plumbing and gas codes during the repair process.

What to Expect if my Gas System is Faulty?

Sundial will evaluate the existing gas piping system, turn the gas on and test for leaks.  The Sundial Tech will provide a written recommendation for repair or replacement of gas piping.  If needed, a permit and inspection application and fee will be obtained from the City or County the homeowner or business is in.  Sundial’s pricing will include all fees and everything associated with the job.
The Sundial Technician will perform the repair or replacement then remove all gas appliances from the gas system piping and cap the lines.  A compressor will be utilized to pump air into the gas system piping.  A pressure gauge will be used to monitor and ensure the system is air tight and free of any leaks.

Occasionally, the system will not hold air.  When this occurs, the Sundial Technician will start again by locating additional leaks.  Once leaks are found, piping, repairs, or replacements are made to the system.  The system is again pressurized with compressed air.  This process continues until the system soundly holds air, verifying there are no gas leaks.  Then, Sundial requests the Municipality send an inspector to the jobsite to approve the pressurized air test on the gas systems.

Once the Municipality Inspector inspects the gas system and approves the air test and job. (Occasionally, Inspectors will mandate changes to existing gas system installations.  If applicable, Sundial will quote changes when the scope of work is known.)  After the gas system has been approved by the Municipality Inspector, Sundial will return to remove the pressurized air test on the gas system.

Removing the air test involves the Sundial Technician reconnecting the piping to each of the gas appliances.  The air is then purged from the gas system and all the pilot lights are relit.  The Sundial Technician will again re-inspect they system.  If the homeowner’s gas meter has been locked or removed by Atlanta Gas Light Company, at this time, they will be contacted to return to unlock or install the meter.

Since the process for gas system repairs, installations, or alterations involve coordination between the plumber, Municipality Inspector and gas company, the work scope can and often does take several days.  This information can be helpful to know when you plan work such as gas system alterations, installing new meters, or new installation.  Repairs are often unforeseen and require patience for proper workmanship before gas supply is restored.  It is a good idea to be proactive with maintenance and safety issues by calling 678-486-1566 to schedule a comprehensive Healthy Home Inspection.  Healthy Home Services is a division of Sundial Plumbing Services.

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